Frequently asked questions

Patients on GLP-1 programs are often low-motivation by the time they’d need to open an app. SMS meets them where they already are, requires no login or download, and gets read within minutes rather than sitting unopened in an inbox.

Two drivers. First, phase-based scheduling — each phase of the program has a set of messages tied to how many days in and what time of day works for that patient’s timezone. Second, behavioral triggers — if a patient goes quiet for 48 hours they get a nudge; past 5 days, your team gets flagged automatically so a human can step in.

Today Adherix tracks engagement — is the patient responsive, on schedule, silent, or drifting — not confirmed dose-level administration. That’s an intentional scope for the current product: it catches disengagement early without requiring clinical integration. Dose-level adherence tracking is on our roadmap for clinics that need it.

Your team sees it immediately in the clinic dashboard, and the patient is surfaced on the daily action list so staff know exactly who needs a human touchpoint and why. If the patient replies on their own, they’re automatically un-flagged — no manual cleanup required.

Adherix watches for the behavioral signals that predict drop-off — a missed check-in, a stalled weigh-in, days of silence — and automatically sends a targeted re-engagement text the moment the pattern appears, well before the patient formally discontinues. If they stay quiet past 5 days, your team gets flagged so a human can step in. See Drift Correction for how the trigger logic works.

Adherix is built specifically for this — it’s SMS-first, so there’s no app for patients to download or log into. Engagement (replies, check-ins, weigh-ins) is tracked automatically from text activity, and staff see it in the clinic dashboard without any manual entry.

No — Adherix isn’t a portal or app. It’s a behavior-driven engine that runs entirely over SMS, layered on top of whatever your patients already use (or don’t use). There’s nothing for patients to install, and nothing that competes with your existing portal or EMR.

We run a three-month behavioral pilot using your existing patient panel — no EMR migration or long onboarding required. We instrument retention, surface drift as it happens, and report back on what changed. There’s no commitment beyond the pilot window. Book a demo to get started.

Pricing is tied to your active patient panel size and the level of clinic integration you need, so it’s easiest to walk through with real numbers on a call rather than quote a flat rate here. Request a demo and we’ll put together pricing specific to your program.

Minimal. Enrollment is a short form per patient — name, phone, timezone, and program details. There’s no integration required to start a pilot; deeper EMR or CRM integration is available for clinics that want it post-pilot.

Yes. Data is encrypted in transit and at rest, multi-tenant isolation is enforced structurally so one clinic can never see another’s data, and we require a signed Business Associate Agreement before processing real patient data in production. Full detail is on our security page.

Yes. Patients are enrolled by your clinic with consent to receive program SMS, and every message thread supports standard carrier opt-out (reply STOP). This follows standard SMS compliance practice for healthcare communications.

Delivery failures are caught per-message and surfaced to your clinic without disrupting the rest of the engine — one other patient’s carrier issue never blocks messages to anyone else. Your team gets a single summary alert rather than being paged for every failure.