Adherix Appointments — Reminders + Standby

A reminder cadence built for when patients actually forget.

A timed reminder sequence, plus Adherix Standby, which auto-offers every cancelled slot. Both over SMS. No app, no phone tag.

4
reminder touchpoints
3
offers per freed slot
0
apps required
9:41
A
Adherix Health
text message
Today 9:41 AM
Hi Sarah - reminder: your visit at Sunrise Clinic is tomorrow, Thu at 2:00 PM. Reply YES to confirm or RESCHED to change it.
YES
Great - see you tomorrow at 2:00 PM.
Delivered
iMessage
The problem

A missed visit can cost twice.

Once for the no-show, again if nothing fills the slot.

01

Visit gets booked

Weeks out - easy to forget.

02

No reminder arrives

Patient forgets, or assumes someone will call.

03

No-show

Industry-wide, no-show rates commonly run 15-30%.

04

Slot sits empty

No Standby list to offer it to, nobody fills it.

Reminder cadence

Four touches, not one.

One reminder is easy to miss. Four isn’t.

2 weeks out
First touch

A heads-up while there’s still time to move it.

1 week out
Second touch

A plain reminder - day and time, no reply needed.

Day before
Confirmation ask

Reply YES or RESCHED. No reply by afternoon flags the front desk.

Morning of
Final nudge

One last text before they walk out the door.

Adherix Standby

A cancellation triggers an offer, not silence.

The moment a visit is cancelled - by staff or by a patient texting RESCHED - the freed slot gets offered to whoever’s waited longest. First YES claims it.

  • First-in-first-out, up to 3 offers per slot
  • Same-day cancellations go straight to staff
  • Add someone in seconds, or paste a CSV
9:41
A
Adherix Health
text message
Today 9:41 AM
Hi Jordan - a spot opened at Sunrise Clinic on Thu at 2:00 PM for Maya. Reply YES in the next few hours to claim it.
YES
You’re confirmed for Thursday at 2:00 PM. See you then.
Delivered
iMessage
The difference

Manual follow-up vs. an automatic offer.

Without Appointments

Working the phones

  • Reminders are a phone call, if they happen
  • A cancellation means working the phones
  • No record of who’s waiting
  • Filling a slot depends on staff catching it
With Appointments

The offer goes out automatically

  • 4-touch cadence, sent automatically
  • Patient replies YES or RESCHED - no phone tag
  • Cancellation triggers an offer to Adherix Standby
  • A few hours to claim it, then it rolls on
For clinics

What it’s built to protect.

No coordinator required.

Fewer empty chairs

A cancellation auto-offers the slot to whoever’s waited longest.

Four chances, not one

2 weeks, 1 week, day-before, morning-of - timed to when patients forget.

Adherix Standby

Add someone in seconds, paste a CSV, or connect your scheduler.

Pathway tracking built in

Bariatric patients get flagged before they fall behind on required visits.

Questions

Before you ask

No. It sits on top of what you already use. Appointments get in via manual entry, CSV, or a webhook - Adherix only handles the texts.
The cadence still runs on schedule. No confirmation by the afternoon before? Front desk gets flagged to call.
Depends on your list - we can't promise a time. What we remove is the delay: the offer goes out instantly, each person gets a few hours before it rolls to the next name.
No - it rides on the same consent patients already gave. Non-patient Standby entries opt in separately.
It's a bolt-on add-on. Talk to us for pricing based on your patient volume.

Give every visit its best shot.

One add-on, on top of the Adherix platform. No app required.

Book a demoSee the full platform